Refund policy

ALL items are NOT refundable unless the product breaks within 14 days.

Please contact me at sofiejoe75@yahoo.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at sofiejoe75@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds Due to Shipping Carrier Malfunctions

As much as I would love to, I cannot control the mail. Items that get lost in transit, don't arrive on time or arrive damaged are the responsibility of the shipping carrier. Each package will have insurance on it. If a claim needs to be opened then we will work through it together. Refunds will not come from me due to shipping carrier problems.